Client Reviews

Here are just a few recommendations from some of our clients

“I manage a number of properties and I was in need of a reliable maintenance contractor. I gave Arcstone a try and to date, their work has been great and I’m only receiving positive client feedback to date. I only recommend Arcstone to my other clients and trust them with service levels and communication. Keep up the professional level of service!”

Nathan Stern

RENPROP

“Ben has come to my investment property now on 3 separate occasions for dif erent issues and each time has quickly provided me with a quote and an action plan to repair the problem.

On one occasion he went out of his way to send a team there on a Friday afternoon when it was threatening to storm and patched the roof until a proper repair could be done on the Monday.

Your team have been efficient, helpful and professional on all 3 instances and I will continue to use them and to refer them to friends and colleagues alike. They are client conscious and service orientated, and their efficiency is a pleasure to deal with.”

Tanya Kramer

“Thank you Arcstone for really saving us when we needed help. Our roof was leaking and there could have been extensive damage to our home.

The people at Arcstone responded quickly and isolated the issue and did a really professional job of fixing both the external and internal parts of our roof.

Their work was thorough while at the same time they did their best to not inconvenience us. The staf are experienced and trustworthy and a pleasure to have around and deal with. Thank you and we would for sure call on Arcstone anytime for other work.”

Saul Sackstein

Resident

“Dear David, Trust you are well. At the outset I would like to mention that the work that you did at the office, albeit relatively minor, was totally professional and of a high standard.”

Jenny Baard & Stan Orelowitz

Orelowitz Incorporated Attorneys

“Morning David, Thank you for your Team’s excellent work ethic and world class service. Grant was phenomenal and, Rox and I could see how genuinely concerned he was for the result and service the Team was providing. We only have positive feedback and recommendations to give. If anything does arise, we will definitely let you know.”

Garth Robbins

“Hi all, thought I’d give some feedback on Arcstone as they completed my ceiling and damp wall problem yesterday. I can honestly say I have not come across a company as professional and who takes as much pride in their work as these guys… The team were detailed and cleaned up better than my helper does at the end of the work completed… They are also extremely friendly and humble!

I am looking to use them at my company they are so good if I can get them onto our complicated vendor system! I think they would be a great asset to us in terms of maintenance and support for our complex! Have a lovely day!”

Carole Dyzel

Resident, Randburg

“I am more than happy to go on record and recommend Arcstone for waterproofing, and I am confident, any other projects you may have. Our 1st project with them was a 3 week extensive waterproofing one but we will be calling on them again in the future because we are a block of flats – an old building with the inevitable, multiple, constant challenges.

We, therefore, have plenty experience of knowing how rare it is to actually get a team you can completely rely on and who are not only professional and reliable, but who communicate throughout. We consequently hope to have a long relationship with this 1st class team.”

Gillian Schneiderman

Rosemount, Waverley

“I have known Arcstone for some time. They are our preferred general maintenance contractor. Tangiers Body Corp enjoys their quality service. Some of the notable projects they have completed are:

  1. Repairing and waterproofing unit 25 roof which the previous five contractors had failed to fix. They were quick to detect the hidden leak and repair it.
  2. Supplying and installing 14 geyser covers (throughout the complex)
  3. Diagnosing the root cause of a rising damp issue in unit 31 (being damaged pipe in unit 33 above it) which the other contractors had failed to detect.

Recently four contractors were invited to quote us on the boundary wall between us and Caltex Garage. The other three took less than 30 mins to assess through estimation but Dave spent more than an hour utilizing his state of the art tools to measure and capture his data.

As for other small jobs they did for us, I was impressed by their timeous response, neat jobs and tidying up worked areas. After completion of a job task they always asked me to check to ensure it has been done to my satisfaction. I enjoy reading their simple, specific and detailed quotations – evidence enough that Arcstone staff are skillful experts and knowledgeable with their craft. Finally Arcstone personnel have sound customer care behavior and no doubt I can recommend them to anyone”

George Hliwayo

Tangiers Complex, Oaklands

“This email serves to confirm that Arcstone Property Maintenance have recently completed a major renovation on a newly purchased residential property in the Glenhazel area.

Their personal approach went beyond the norm. They spent hours getting details as to what needed to be done, giving advice and planning the renovation. They are a warm dedicated team who will do anything to make sure the client is happy.

Their work was of a high and professional standard. When problems arose they were dealt with in a proper and direct manner.When the hot water was halted for a few hours we were invited to their homes.

I highly recommend them as a professional, caring and personal touch team who can provide the right TURNKEY SOLUTIONS.”

John Solomon

Property Developer

“I cannot speak highly enough of Arcstone and the absolute professionalism they demonstrate on all their jobs. Their workmanship is of the highest level and they pride themselves on this quality which in my experience they deliver time after time.

Arcstone have always given us reliable, dedicated and professional service and go over and above to ensure that the client is completely satisfied with every aspect of a job. I would definitely recommend Arcstone for any project you are considering them for. If you have any questions or wish to discuss the above in more detail, please don’t hesitate to contact me.”

Steven Krein

Head of FixMyLife

“Thank you very much for the work done. A special thanks to Grant for his attention to detail and time taken with the crew. Please pass my regards to him and the guys.

The work was carried out impeccably! The tiling is perfect as well as the installation of the bath and shower need a special mention. My choice of a rather expensive freestanding bath in a very tight space was pulled off perfectly, and the vision of the walk in shower is spot on!

I must say that you were the most professional and courteous of all the contractors during the quotation phase, a credit to your mission to provide the best service and quality!

Additionally, which you may not be aware of, was that although you warned me upfront that you aren’t the cheapest (but the best in quality), you did turn out to provide the cheapest quote. This wasn’t my key deciding factor, it was actually your honesty, attention to detail and trusting rapport during the consultation phase. This was further entrenched by your and Grant’s feedback throughout the construction
period.

Thank you very much, and look forward to working with you again in future!”

Sahil Mungar

Resident

“Glad to hear the two major projects are finally done and in record time before the heavy rains.

From my interaction with you and the rest of the Arcstone team I have been very impressed with your level of service and professionalism. Both projects were incident free, there was constant supervision on site and feedback from you, with minimal variation orders that were necessary and resulted in improvements.

The fact that we could track your progress and quality of work by having regular photos posted on the website provided assurance that the work was being done properly. We will definitely keep on using Arcstone who we now regard as our first tier supplier on all maintenance matters.”

Raff Sparapano

Chairman of Bantry Oval Body Corporate